Frequently Asked Patient Questions
Answers to common questions about Holter studies, CEM tests, and Billing.
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HOLTER STUDIES
Why did my doctor order a Holter Monitor test for me?
The Holter monitor will assist your doctor in determining whether the symptoms you are experiencing are related to your heart. If a problem with your heart is detected, the Holter monitor will assist your doctor in determining the nature and severity of the problem.
Will there be any pain involved with the Holter test?
The Holter monitor test is quite painless. The only discomfort you may experience is when removing the electrode patches (similar to removing a Band-Aid). Also, a small number of people are allergic to the patches and may develop a minor skin rash, which will usually go away within a few days after the patches are removed.
How long must I wear the monitor?
The Holter monitor must be worn at all times during the test period which typically ranges from 24 to 48 hours, depending on how long your doctor feels you need to be monitored.
What if a patch comes off?
Simply press it back on in the same location. If a lead wire comes off the patch, snap it back on. Always mark these events in the diary along with the time that they occurred.
How will I be billed?
We will directly bill your primary and secondary insurance carrier, whether you have Medicare Part B, private insurance or belong to any HMO. You, of course, will be billed for any co-pays or deductibles, if any.
How do I return the Holter Monitor?
If it was placed at the physician's office or a hospital, it should be returned there unless you were instructed otherwise. If the monitor was shipped to you, it should be returned in the pre paid shipping bag that was provided.
Questions? Call Cardiac Events at 800-633-2964
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CARDIAC EVENT MONITOR
Why did my doctor order a Cardiac Event Monitor test for me?
The cardiac event monitor will assist your doctor in determining whether the symptoms you are experiencing are related to your heart. If a problem with your heart is detected, the cardiac event monitor will assist your doctor in determining the nature and severity of the problem.
I've already worn a Holter monitor. Why did my physician order an event monitor?
- The Holter monitor only captures 1-2 days of your life when you may not be having symptoms.
- Further evaluate the symptoms from the Holter monitor
- Regulate a change in medication to document changes in your heart pattern
- Follow up to a procedure to document changes in your heart pattern
Will there be any pain involved with the test?
No, the only pain you may receive is during the removal of electrodes, which is similar to removing a band aid.
How often must I wear the monitor?
The cardiac event monitor must be worn at all times during the test period which may range from one to four weeks, depending on how long your doctor feels you need to be monitored. The monitor and cable must be removed prior to bathing or showering. The electrodes can remain on your skin as long as they appear to be firmly attached.
Can I wear the Cardiac Event Monitor on an airplane?
Yes, but you should inquire with the airline about security procedures that may apply.
How will I be billed?
We will directly bill your primary and secondary insurance carrier, whether you have Medicare Part B, private insurance or belong to any HMO. You, of course, will be billed for any co-pays or deductibles, if any.
I have used all of my supplies for my monitor.
Contact our office: 800-633-2964 / 614-527-8550
Email: cardiacevents@cemonitoring.com
The electrodes are irritating my skin.
We have alternate electrodes with skin prep available upon request. There is also a monitor that does require electrodes if it is approved by your physician.
Contact our office: 800-633-2964 / 614-527-8550
Email: cardiacevents@cemonitoring.com
How do I return the Cardiac Event Monitor?
It should be returned to CARDIAC EVENTS through the US postal service. You should receive a prepaid shipping envelope a few days before the end of your study. If you do not receive this please contact our office. If you live local, you may return it in person to our office. Monitors must be returned to Cardiac Events, not where you received them.
Phone: 800-633-2964 / 614-527-8550
Event Monitor Lead Placement
Questions? Call Cardiac Events at 800-633-2964
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BILLING QUESTIONS
Please contact our billing company: 800-750-1118
Please Note: Cardiac Events is an outside lab that your physician ordered your cardiac monitoring service through.
If you have questions concerning whether or not we are participating (in network) provider; please contact your insurance company or call our Billing Department at 800-750-1118
What if I don't have insurance?
Please contact our office directly at 800-633-2964.
Why did you bill me (or my insurance) when I wore your Cardiac Event Monitor for only one day?
A Cardiac Event Monitoring test is billed in intervals of 30-day increments. Regardless if you wear the monitor for one day, two weeks, or thirty days it is considered one test and only one test is billed.
Why did you bill when I canceled the test?
It must be canceled within the first 24 hours and returned to us promptly in good working condition to avoid charges.
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